General Information
By Telephone
1-800-858-2243
1-808-791-0499
24 hours per day, 7 days per week
By Mail
Markson LabSales
P.O. Box 3616
Honolulu, HI 96811-3616
Special Orders
Volume Quantities
Standing Orders
Blanket Orders
Telephone 1-800-528-5114
Ask for our Quote Department
quotes@markson.com
Placing an Order
Our Customer Service Representatives are available Monday - Friday, from 9:00 AM to 5:00 PM EST.
All in-stock orders received by 2 PM EST will be processed and shipped the same day.
Please include the following information with all mail and FAX orders:
1) Your shipping name, address & telephone number (required).
2) Your billing name and address.
3) Your purchase order number or preferred method of payment:
• Bill to Account (Markson account number required)
• Check or money order (include shipping & handling from
chart below)
• VISA, MasterCard, or American Express (see our secure
order form)
4) Information about items being ordered, including catalog number,
quantity & description.
Payment Terms
If your firm is credit-recognized or D & B rated, you may order immediately via purchase order on net 30 day terms. We also accept checks, money orders, VISA, AMEX and MasterCard.
Claims/Damaged Goods
No returns allowed without prior approval. No returns after 30 days from date of purchase. In order to receive credit for a return, prior approval in the form of a returned goods authorization (RGA) is required. Please write RGA number on address label of return item when shipping it back to our distribution warehouse/facility to allow accurate identification of the return.
When calling or writing for a RGA, please provide your PO number, date of purchase and our order/invoice number along with reason for return. Merchandise must be returned in "new" (unused) resalable condition. Manufacturer warranty items should be returned directly to the manufacturer for warranty repair/replacement. Unless reason for return was created by our error or defective merchandise, a 20% restocking charge normally will apply and customer will bear all freight costs. If we made the error, restocking charge is waived and we normally bear the freight costs to fix the problem.
Unless otherwise instructed, return goods are returned to:
Markson LabSalesAttn: RGA# ___________